Tracy triumphs with Working Links

"Attending courses and mixing with people I slowly began to rebuild my confidence and my anxiety reduced." – Tracy Starkey, Swindon and Wiltshire customer.

Why Tracy joined the Links to Work programme

Tracy was referred to Links to Work by her Jobcentre Plus coach after 2 years of unemployment. When Tracy first joined us she wasn't sure what she wanted to do and her confidence was at rock bottom.

How Links to Work helped

Tracy was teamed up with experienced and award nominated personal consultant Katherine Ashton who took the time to get to know Tracy and understand her situation. Tracy was in a low place and felt she wouldn't be able to cope with a job.

Katherine saw potential and knew it was going to be a case of building up Tracy's confidence – slowly but surely. Katherine encouraged Tracy to enrol on a few of our skills courses. Skills courses are free for our customers and equip them with relevant skills for the workplace. They also gain accredited qualifications nationally recognised by employers. Tracy attended our 'Ready for Work', 'Customer Service' and 'Able to Achieve' courses. The courses combined to get Tracy used to working with a group and helped her to open up and become the old, more confident Tracy. 

Tracy was also referred to our health and wellbeing adviser in Swindon. Emily worked with Tracy on a one-to-one basis and in group workshops to help her develop tactics to become more assertive and continue building her confidence and motivation.   

Tracy said: "Emily's support helped me understand that what had happened in the past didn't have to dictate my future. Emily helped me to move forward and gave me techniques to cope with almost any situation."

With Tracy's confidence starting to come back Katherine got to work supporting her to create a professional CV and together they started looking for suitable vacancies. 

Tracy said: "Katherine's support really helped. After several meetings I began to trust her and her advice."

"Attending courses and mixing with people I slowly began to rebuild my confidence and my anxiety reduced." 

Getting the job

An administrator position in our very own Swindon office came up and as Tracy had 20 years experience in administration Katherine suggested she put herself forward for it.

Tracy was excited about the potential of work for the first time in a long time so enthusiastically submitted her application. She attended the interview and was successful. 

Tracy said: "When Katherine approached me about the vacancy it was the first time I became excited about the prospect of going back to work. It helped that I would be with the team in Swindon as I had begun to build relationships."

"Now that I have been in post for a few months I feel part of the team and knowing that I make a difference in helping other people, who are worried and scared, make the first steps back into sustainable employement is extremely rewarding."

Congratulations, Tracy. It's been a pleasure having you on board.  

We can help you too. Sign up for our free employment support and we'll work with you to overcome your barriers and get you the job you want.